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Correct Communication is Vital to Your Business


Graham Winmill - 5th september 2008
  • 15 Words That Will Make You money 

 
THE WORDS YOU USE to communicate with your customers are very important, whether in brochures letters, advertisements email, on websites or in telephone and face to face conversations.

Below are 15 words that you should consider incorporating into all of your communications.

Easy
Everyone wants stuff that’s easy. We want things to be easy to use, we want results to be easier to achieve, we want everything easy. If your product or service makes peoples’ lives easier, make sure you tell them.

You
The magic word in all good copy. Using the word ‘you’ forces you to have a personal conversation with the person reading it. Don’t you agree?

Now
There comes a point when you need to tell your customer what to do. They need to call you, or order from you or ‘click here.’ But you don’t want them doing it tomorrow or next week. You want them to do it now - so tell them.

Free
Very powerful. People love anything that’s Free. Particularly useful to generate new sales leads

No Risk
Anything you can do to reduce the risk for your customers will increase your sales. Your customers may not be consciously thinking about it but subconsciously they’re worrying about risking money and possibly time by doing business with you. Risk elimination is one of the most effective Marketing strategies available to you.

Guaranteed
The ultimate risk elimination is the guarantee. Just adding a guarantee to advertisements for example will often increase sales 30% or more.

Yes
There’s something about the word ‘Yes’ It just works wonders. When you speak to customers use it a lot. It’s equally important to avoid the word ‘no.’

Important
It’s important to use the word important. People want to know about important things and it’s a word that grabs the reader’s attention. And that’s important!

Person’s Name
In many contexts, the most important word you can use is the customer’s name. The more personalised your letters are, the higher the response. Email autoresponders enable you to send hundreds or thousands of personalized messages at the same time.

Fast
We all want things to happen faster. If you can do it - tell them.

Proven / Proof
It’s often useful to assume that people reading your message do not believe what you’re telling them. It may not be the case for all of them but it’s likely that a good proportion are skeptical. Offer proof wherever you can.

New
Everyone wants the ‘new’ thing. We may be bored with advertisements but if they promise us something ‘new’ that can get our interest.

Limited
If there is a genuine limit to what you are offering or the number of people who can have it, it’s worth making a big deal about that. Scarcity is an important marketing tool

Simple
People believe that their lives are very complicated so anything that simplifies the process will have their attention.

Solve
One of the simplest copy writing formulas is to state the customer’s problem, tell them you can solve it and then tell them precisely how you’re going to solve It.

Next Steps……check all of your copy both online and offline and look for where you can add these profit generating words. It’s even worth testing your current response rates against different copy using these words.

Also be aware, that in your own market, there will be other specific words, not on this list, that your customer base will respond to.

If you would like more information on Improving Your Communication then please contact me on the numbers below.

That's all, now get back to work.
Graham Winmill AInstIB

Stuarts Green Consulting
Tel: 01562 887590
Mobile: 07956 375572
email :
www.stuartsgreen.co.uk
www.iib.ws

 

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